Refund Policy
We want every paid order to produce a usable room-tour video.
Last updated: August 11, 2026
Generation failures
If our systems cannot generate or deliver your paid video, you are eligible for a full refund or a replacement generation at your choice. We may first retry a temporary provider failure automatically.
Material defects
If the delivered file is corrupt, inaccessible or materially fails to match the selected duration or format, contact us within 7 days of delivery. Include the order email and a short description. We will investigate and offer a corrected generation or refund when the defect is confirmed.
AI variation
Minor motion artifacts, creative variation or a preference for a different edit do not automatically qualify for a refund. We assess severe distortions, missing key spaces and unusable output individually and aim for a fair resolution.
After generation begins
Because generation incurs immediate third-party processing costs, change-of-mind cancellations are generally unavailable once processing has started, except where mandatory consumer law provides otherwise.
How to request help
Email hello@roomtour.ai from the address used for the order. Approved refunds are returned to the original payment method; bank processing times vary.